Privacy Policy TV88 – How We Do It Protecting Data You

Tv88 is committed to protecting the privacy of every member who entrusts us with their personal information. We understand that trust is the foundation of the relationship between a platform and its users, and we do not take that trust lightly.

This Privacy Policy clearly and comprehensively describes:

• The types of personal information we collect from you
• The purpose and manner in which we use that information
• Parties with whom information may be shared and under what circumstances
• The security measures we take to protect your information
• Your rights regarding your personal data

By using the tv88 platform, you confirm that you have read and agreed to the terms of this Privacy Policy. If you do not agree, please stop using the platform immediately.

Tv88 collects various types of data depending on how you interact with our platform. Below is a detailed overview of the data collected:

Every piece of data we collect has a specific and lawful purpose. tv88 uses your personal data for the following purposes:

• Account Operations: Creating and managing your account, processing logins, verifying identity through KYC, and ensuring your account security
• Financial Processing: Processing deposits and withdrawals, identifying and preventing financial fraud, and complying with anti-money laundering (AML) requirements
• Game Operations: Enabling access to all platform games, tracking gaming activity for legal compliance, and accurately calculating and paying out wins
• Customer Support: Responding to enquiries and complaints, and identifying your account when you contact our support team
• Marketing: Sending relevant promotional offers and bonuses — only to members who have given consent to receive marketing communications
• Platform Improvements: Analysing usage data in aggregate (without personal identifiers) to improve the interface and user experience
• Legal Compliance: Meeting legal obligations, complying with directives from legitimate authorities, and defending the lawful interests of tv88

tv88 does not sell, rent, or trade your personal data to any third party. However, under certain limited circumstances, information may be shared with:

• Service Providers: Third-party companies that assist us in operating the platform, such as payment processors, cloud hosting providers, and cybersecurity service providers — all bound by strict confidentiality agreements
• Game Providers: Minimum information required to enable you to play games from providers such as PG Soft and Pragmatic Play — limited to what is technically necessary only
• Authorities: When required by law, court order, or direction from a legitimate law enforcement agency
• Fraud Prevention: With fraud prevention agencies to identify and block fraudulent activity that could affect other members

Tv88 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• 256-bit SSL Encryption: All data transmitted between your device and tv88's servers is encrypted using 256-bit SSL standards equivalent to those used by banking institutions
• Stored Data Encryption: Sensitive data stored in our databases — including financial information and passwords — is stored in encrypted format.
• Internal Access Controls: Only staff who require access to specific data for their job responsibilities are permitted to access it, with a complete audit log maintained
• Two-Factor Authentication (2FA): Available for all member accounts to add an extra layer of security to the login process
• 24/7 Monitoring: Our security systems are continuously monitored to detect and respond to cyber threats promptly
• Regular Security Audits: Independent security assessments are conducted periodically to identify and close any potential vulnerabilities

Tv88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:

You can manage cookie settings through your web browser preferences. Please note that disabling essential cookies may affect platform functionality. tv88 session cookies expire automatically when you close your browser or after a set period of inactivity.

As a tv88 member, you have the following rights regarding your personal data. To exercise any of these rights, please contact our customer support team:

The tv88 platform is restricted to users aged 21 and above. tv88 does not knowingly collect personal data from minors.

Tv88 enforces an age verification process during registration and reserves the right to request proof of age at any time. We regard the protection of minors as a social responsibility that cannot be compromised.

Tv88 only retains your personal data for as long as it is needed for the stated purposes or as required by law:

• Active Account Data: Retained for as long as your account is active and for a reasonable period following account closure
• Transaction Records: Retained for the minimum period required by financial regulations and applicable AML requirements
• Communication Logs: Customer support communication records are retained for a defined period for compliance and service improvement purposes
• Technical Data: System logs and analytics data are retained for a limited period before being anonymised or deleted

When data is no longer needed and there is no legal obligation to retain it, tv88 will securely delete or anonymize it using industry-standard methods.

Tv88 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. When amendments are made:

• The "Updated" date at the top of this page will be revised
• For significant amendments, we will endeavour to provide notice via email or in-platform notification
• Continued use of the platform after amendments take effect means you accept the revised policy

We encourage you to review this page periodically to stay up to date with tv88's latest privacy practices.

If you have any questions, concerns, or requests regarding your privacy and personal data, the tv88 privacy team is ready to help:

• Live Chat: The fastest channel — available 24/7 directly within the tv88 platform or mobile app
• Email: [email protected] (for privacy-specific enquiries)
• FAQ: Visit page FAQ us for an immediate response

Our team speaks Malay and English. We are committed to responding to all privacy-related enquiries within a reasonable timeframe.